MappyMail Frequently Asked Questions
Current answers about map-based destinations, known addresses, documents, printing, mailing options, privacy, and payment.
What is MappyMail?
One letter. One address. One recipient.
MappyMail is a person-to-person physical mail platform. You select a specific address on an interactive map, or type in a known address, and send a single physical letter to that recipient. We print and mail each letter for you on a per-letter basis.
The MappyMail platform is designed for individual person-to-person physical mail communications tied to a specific address selected by the user. No account or subscription is needed.
What's the point of MappyMail?
Sending paper mail is simple in theory, but in practice it means paper, envelopes, stamps, a printer, and a trip to a mailbox. MappyMail removes the supply run and the errand, while still delivering a physical letter.
- Skip buying stamps, envelopes, and printer ink.
- Send from your phone or laptop instead of finding a mailbox.
- Use a map when you recognize a destination but need an address to review.
It is also a good fit for messages that are more effective on paper, like a neighbor notice, a formal request, or a personal note that should not live forever in an inbox.
Is MappyMail a bulk mailing platform?
No. MappyMail is designed for one sender to create and send individual letters to specific recipients.
It does not provide mailing lists, audience targeting, mail merge, or campaign management.
Where can I send mail to?
Available destinations and mailing options are shown when you choose and review the recipient address. Confirm the destination and total before checkout.
For any address, double-check the unit, postal code, and country information before sending.
Do I need an account or subscription?
No. We avoid the words create account, login, sign up, and subscribe on purpose. MappyMail is pay per letter, so you can send once and be done.
Can I write the letter online instead of uploading a PDF?
Yes. You can write the letter in the app or upload a PDF if you already have one. Both options result in a printed, mailed letter.
If you already drafted something in another tool, export it to PDF and upload it. If not, the editor is the quickest option.
What types of files can I upload?
MappyMail accepts PDF, PNG, JPG or JPEG, and WebP files. HEIC and HEIF images also work when your browser can decode them.
If you have a Word document or Google Doc, export it as a PDF first. Always review the preview before checkout because MappyMail prints the pages shown there.
Can I mail photos, pictures, or images?
Yes. Upload a supported image directly, or add one or more images to a PDF. MappyMail prints the result in color or black and white and mails it as a physical letter.
Review the preview before checkout to confirm the page size, orientation, and image quality.
Can I send certified mail with MappyMail?
Yes. MappyMail offers USPS Certified Mail for domestic US letters. Certified Mail provides a mailing record and USPS tracking. It does not by itself mean that MappyMail can guarantee delivery or identify the person who receives the item.
When available, you can add an Electronic Return Receipt to request a digital recipient-signature record. Certified letters fit up to 6 total printed sheets, and an address page inserted for a PDF upload counts toward that total.
Certified mail is commonly used for legal notices, formal disputes, landlord-tenant communications, and any letter where proof of delivery matters. See Pricing for current rates.
Is there a size or page limit to what I can mail?
PDF uploads are limited to 5 MB. Regular letters may contain up to 60 pages. Certified Mail fits up to 6 total printed sheets, including an inserted address page when applicable.
If your document is larger, split it into smaller PDFs before uploading.
Why is there a cover page included when uploading a PDF?
We use a windowed envelope for the recipient and return addresses, so the first page needs to include them. Your PDF prints on its own pages without the address overlay.
The cover page keeps your document clean while still lining up correctly in the envelope window.
Can I send a letter without showing my name or personal return address?
You can send an eligible letter without displaying your name or personal return address to the recipient. MappyMail’s service sender and default return address still appear. This does not make the transaction untraceable.
MappyMail does not provide sender information to a recipient merely upon request. MappyMail and its service providers process information needed for payment, security, fraud prevention, printing, fulfillment, support, and dispute handling. Information may also be disclosed when required or permitted by applicable law, including in response to valid legal process or to protect rights, safety, and the service.
Payments are processed by Stripe using payment methods made available through Stripe. Stripe and other service providers maintain their own privacy, retention, and disclosure practices. Review MappyMail's Privacy Policy.
Is the information I provide to send a letter secure?
MappyMail uses administrative and technical safeguards and limits information use to operating, securing, and fulfilling the service.
Payment, hosting, email, printing, fulfillment, and delivery providers may process information needed for their roles. See the Privacy Policy for current handling and deletion details.
Is my letter deleted after sending?
Yes. After acceptance by the print provider is confirmed, MappyMail queues its content, mailing details, contact email, and PDF artifacts for cleanup immediately when no confirmation email was requested. With a requested confirmation, cleanup is queued after the email succeeds or after 14 days, whichever comes first. If a provider response is uncertain, the data needed to reconcile it is retained temporarily; an unresolved case enters a seven-day manual-review window before cleanup. Failed cleanup attempts are retried.
Unused PDF uploads are scheduled for deletion after 24 hours, and delayed deletions are retried. Draft carts stay in that browser until they are sent, deleted, or cleared; an older saved cart may require a PDF to be uploaded again. Printing, payment, email, and delivery providers may keep their own required records.
If you want a copy for your records, save your original PDF or download the preview before checkout.
When should I expect the recipient to receive my letter?
Available mailing options and any estimated delivery information are shown during or after processing when available. Delivery timing is not guaranteed and can change because of destination, address quality, postal operations, holidays, weather, customs, and other carrier conditions.
What payment methods are accepted?
All major credit cards, Apple Pay, Google Pay, Amazon Pay, and Cash App Pay.
Pricing is shown before you pay, so you can confirm the total in advance.